Technology Support Services
Help Desk • Remote & On-Site • Endpoint & Microsoft 365
Technology Support Services
Technology Sandbox keeps your users productive and your systems secure with
responsive help desk, proactive patching, backup verification, and clear SLAs—guided by
NIST/CIS best practices and vCISO oversight.
- Fast help: tiered support with clear escalation
- Secure by default: MFA, hardening, and baseline standards
- Proactive: patching, monitoring, and monthly insights
- Regional on-site: NY • NJ • CT • FL (partners beyond)
What we support
Users & Endpoints
- Windows & macOS support, patch compliance
- EDR/XDR, disk encryption, device health
- Identity (MFA/SSO, Conditional Access)
- On/Offboarding automation & checklists
Cloud & Collaboration
- Microsoft 365: Exchange/OneDrive/SharePoint/Teams
- Email security & phishing defense
- Backup & retention (3-2-1-1-0 practice)
- Access governance & DLP policies
Network & Core
- Firewalls, switches, Wi-Fi & remote access
- Zero Trust basics & segmentation
- Vulnerability scanning & remediation
- BC/DR testing & runbooks
How support works: Request • Triage • Resolve • Review
Request
- Self-service portal, email, or phone
- Priority & impact captured up front
- KB suggestions for common fixes
Triage & Resolve
- Tiered response with clear SLAs
- Remote control; on-site dispatch when needed
- Root-cause for P1/P2; knowledge base updates
Review & Improve
- Monthly ticket trends & noise reduction
- QBRs with roadmap & budget guidance
- Security posture scorecards
Packages & SLAs
| Plan | Hours | Response Targets* | Highlights |
|---|---|---|---|
| Essentials | Mon–Fri, 8a–6p local | P1: 1h • P2: 4h • P3: 1 bus. day | Help desk Patching M365 admin |
| Standard | Mon–Fri + on-call | P1: 30m • P2: 2h • P3: next day | EDR/XDR Backup verify QBRs |
| Premium | 24×7 | P1: 15m • P2: 1h • P3: next day | vCISO Tabletops SIEM add-on |
*Targets are typical defaults; final SLAs depend on scope and integrations.
Add-ons
- Managed SIEM & log retention
- Security awareness & phishing simulation
- Vulnerability scanning & remediation
- BC/DR planning & tabletop exercises
- After-hours on-call expansion
- Line-of-business app support runbooks
- Project services (migrations, rollouts)
- Hardware lifecycle & warranty coordination
Our tooling (example stack)
- RMM for monitoring/patching & remote support
- PSA for ticketing, SLAs, reporting & portal
- EDR/XDR for endpoint protection & response
- M365 backup & email security
- Vuln scanning & configuration baselines
We select tools that fit your size, compliance needs, and budget.
Onboarding 30/60/90
30 days
- Discovery & access/asset inventory
- Deploy RMM/EDR & backup agents
- Baseline standards & patch policy
- Quick wins (MFA gaps, risky accounts)
60 days
- Ticket trends & noise reduction
- Backup test restores
- Identity hardening & Conditional Access
- Network firmware & config review
90 days
- Security scorecard & compliance mapping
- QBR with roadmap & budget planning
- Optional: tabletop & DR exercise
- Finalize SLAs & service catalog
What we don’t do (and what competitors often include)
We’re transparent so you can choose the right fit. Some items are available via partners.
| Capability | Technology Sandbox | Notes / Typical Providers |
|---|---|---|
| Unlimited on-site nationwide in base price | Regional; nationwide via partners | Some national MSPs bundle this in higher-tier plans. |
| In-house 24×7 SOC with proprietary SIEM | Via partners (Managed SIEM/SOC) | Large MSSPs run their own SOC platforms. |
| Carrier circuit resale & billing (ISP of record) | Via partners | Telco brokers/aggregators handle contracts and billing. |
| Custom software/app development | Not offered | Boutique dev shops or internal IT teams. |
| Follow-the-sun global NOC for all time zones | Via partners | Global outsourcers provide 24×7 regional coverage. |
Support FAQs
Do you co-manage with internal IT?
Yes. We share monitoring, ticket queues, and change control while providing escalation paths and security oversight.
How fast is your response?
We publish SLA targets by priority (see Packages & SLAs) and report performance monthly.
What’s included vs. project work?
Ongoing operations (monitoring, patching, backups, help desk) are managed services. Migrations/rollouts are scoped as projects.
Do you support Microsoft 365 and Azure?
Absolutely. We design governance, identity, compliance policies, and backups to keep collaboration secure and resilient.
Get started
Send a recent ticket report or environment summary and we’ll map a 90-day stabilization plan.
Related services:
Managed IT •
IT & Security Consulting •
Co-Managed / Outsourced IT •
Professional Services
