Business Telephone Systems & VoIP Services
Unified Communications
Business Telephone Systems & VoIP Services
VoIP from Technology Sandbox modernizes calling with hosted PBX, softphones, and
integrations your team actually uses. Migrate without disruption, cut legacy costs, and give staff
crystal-clear calling whether they’re in the office or remote.
- Hosted PBX & SIP Trunks
- Microsoft 365/Teams & CRM integrations
- E911 (Kari’s Law/RAY BAUM’s Act) guidance
- STIR/SHAKEN caller trust
Why switch to VoIP now
- Reduce costs vs. legacy PRI/analog lines
- Work anywhere: desktop, mobile, browser
- Route smarter with IVR, queues, schedules
- Protect brand with STIR/SHAKEN & caller ID trust
- Report & improve: call analytics and recordings (consent-based)
What you get with Technology Sandbox
Hosted PBX (UCaaS)
- Auto attendants, IVR, hunt groups & queues
- Softphone apps (iOS/Android/Windows/macOS)
- Voicemail-to-email & transcription*
- Call recording (user/queue level)*
*Where permitted; consent and retention controls advised.
SIP Trunking
- Replace PRIs with elastic trunks
- Failover routing & number porting
- Compatible with most IP-PBX/SBCs
- SRTP/TLS where supported
Teams & App Integrations
- Microsoft Teams Phone enablement
- CRM screen-pops & click-to-dial
- Calendar-aware presence & call rules
- eFax & SMS/MMS options
How it works: Assess • Migrate • Operate
Assess
- Current bills, DID inventory, carrier map
- QoS readiness (LAN/WAN, SD-WAN options)
- E911 location data & site addressing
- Device audit (desk phones, headsets)
Migrate
- Porting plan & no-downtime cutover windows
- Auto attendant & queue design
- User training & adoption materials
- Policy: recording, retention, consent banners
Operate
- Change requests & adds/moves/changes
- Call analytics & monthly insights
- 911 database updates & tests
- Security: MFA, SSO, geo-fencing (where available)
Packages (examples)
| Plan | Includes | Best for |
|---|---|---|
| Starter |
Hosted PBX Mobile & Desktop apps IVR & Voicemail Basic analytics |
Small teams moving off PRIs/analog |
| Standard |
Queues Call Recording* CRM/Teams eFax SMS/MMS |
Growing orgs with light reporting & integrations |
| Advanced |
SIP Trunks SBC/Survivability Advanced analytics Policy & retention |
Multi-site, regulated, or hybrid PBX/UCaaS |
*Recording requires user consent and legal review. Final features vary by selected carrier/provider; we’ll recommend the right fit.
Devices & Integrations
- Desk phones & headsets (popular Poly/Yealink/Jabra models)
- Microsoft 365 / Teams, Google Workspace, popular CRMs
- API & webhooks for custom workflows
- SD-WAN & QoS advisory to prioritize voice
Compliance & 911
- E911 readiness: location/dispatchable address per extension, test calls
- Kari’s Law / RAY BAUM’s Act: direct 911, on-site notification, location data
- STIR/SHAKEN: caller ID authentication to reduce spoofing
- Recording & retention: consent prompts and data policy templates
What we don’t do (and what competitors often include)
We’re transparent so you can choose the right fit. Some items below are available via partners; others we don’t offer.
| Capability | Technology Sandbox | Notes / Typical Providers |
|---|---|---|
| Full CCaaS (omnichannel: voice, chat, social, bots) | Via partners | Ideal for contact centers; we’ll recommend vetted CCaaS vendors. |
| Global PSTN in 100+ countries | Via partners | Some UCaaS carriers provide broad international coverage. |
| Predictive/Power dialers for outbound sales | Not offered | Typically CCaaS or sales-dialer platforms. |
| On-prem PBX hardware sales & maintenance | Not offered | We focus on cloud/hosted PBX or SIP to existing IP-PBX. |
| AI voice agents & post-call auto-summaries | Via partners | Available with select UCaaS/CCaaS ecosystems. |
VoIP FAQs
Will VoIP work with our existing internet?
Usually yes. We check bandwidth, jitter/latency, and configure QoS. SD-WAN helps keep calls clean during congestion.
How long does number porting take?
Most ports complete in days after correct paperwork. We plan cutovers to avoid downtime and set temporary forwards if needed.
Do we need desk phones?
No. Many teams go softphone-only (headsets + apps). If you want handsets, we support common IP models.
Is call recording legal?
It depends. We’ll add consent prompts and retention policies; you should confirm requirements with counsel.
Can remote staff use the same extension?
Yes. Users sign in on laptop/mobile and keep the same extension with presence, chat, and voicemail-to-email.
Get started
Upload a recent phone bill and we’ll map savings, features, and a no-downtime migration plan.
