Professional Support & Maintenance Services
Managed Support • Maintenance • vCISO Oversight
Professional Support & Maintenance Services
Keep your business running fast and secure. Technology Sandbox delivers proactive
monitoring, patching, backup verification, and help desk with security-first standards aligned to
NIST/CIS. We prevent tickets, resolve incidents quickly, and report outcomes you can trust.
- 24×7 monitoring & response (plans vary)
- Microsoft 365/Azure and endpoint experts
- Standards-driven baselines & hardening
- NY • NJ • CT • FL on-site availability
What we manage
Users & Endpoints
- Windows/macOS endpoints & patch compliance
- EDR/XDR & device encryption
- Identity (MFA/SSO, Conditional Access)
- On/Offboarding automation
Cloud & Collaboration
- Microsoft 365: Exchange/OneDrive/SharePoint/Teams
- Backup & retention (3-2-1-1-0 practice)
- Email security & phishing defense
- Access governance & DLP policies
Network & Core
- Firewalls, switches, Wi-Fi & VPN
- Zero Trust basics & segmentation
- Vulnerability scanning & remediation
- BC/DR testing & runbooks
How we operate (prevent • resolve • improve)
Prevent
- Baseline standards & patch windows
- Harden identity & endpoints
- Known-good images & config templates
- Backup verification & recovery drills
Resolve
- Help desk with tiered escalation
- Incident response playbooks
- Change control for risky tasks
- Root-cause analysis for P1/P2
Improve
- Monthly patch & ticket trend reports
- Quarterly business reviews (QBRs)
- Security posture scorecards
- Roadmaps & budget guidance
Service catalog (examples)
Included (by plan)
- 24×7 monitoring & alerting
- Patch management (OS & key apps)
- Anti-malware/EDR & device encryption
- Microsoft 365 admin & backup
- Network device firmware policy
- Ticketing, SLAs & executive reports
Add-ons
- Managed SIEM & log retention
- Phishing simulation & security training
- Vulnerability scanning & remediation
- BC/DR planning & tabletop exercises
- After-hours on-call expansion
- Project services (migrations, rollouts)
Packages & SLAs
| Plan | Hours | Response Targets* | Highlights |
|---|---|---|---|
| Core | Mon–Fri, 8a–6p local | P1: 1h • P2: 4h • P3: 1 bus. day | Monitoring Patching M365 Admin |
| Enhanced | Mon–Fri + on-call after-hours | P1: 30m • P2: 2h • P3: next day | EDR/XDR Backup verify QBRs |
| Enterprise | 24×7 | P1: 15m • P2: 1h • P3: next day | vCISO SIEM add-on Tabletops |
*Targets shown are common defaults; final SLAs depend on scope and integrations.
Our tooling (example stack)
- RMM for monitoring/patching & remote support
- PSA for ticketing, SLAs, and reporting
- EDR/XDR for endpoint protection & response
- M365 backup & email security
- Vuln scanning & configuration baselines
We select tools that fit your size, compliance needs, and budget.
Onboarding 30/60/90
30 days
- Discovery & access/asset inventory
- Deploy RMM/EDR & backup agents
- Baseline standards & patch policy
- Quick wins (MFA gaps, risky accounts)
60 days
- Ticket trends & noise reduction
- Backup test restores
- Identity hardening & conditional access
- Network firmware & config review
90 days
- Security scorecard & compliance mapping
- QBR with roadmap & budget planning
- Optional: tabletop & DR exercise
- Finalize SLAs & service catalog
What we don’t do (and what competitors often include)
We’re transparent so you can choose the right fit. Some items are available via partners.
| Capability | Technology Sandbox | Notes / Typical Providers |
|---|---|---|
| Unlimited on-site nationwide in base price | Regionally available; nationwide via partners | Some national MSPs bundle nationwide on-site in higher tiers. |
| In-house 24×7 SOC with proprietary SIEM | Via partners (Managed SIEM/SOC) | Larger MSSPs run their own SOC platforms. |
| Carrier circuit resale & billing (ISP) | Via partners | Telco brokers & aggregators provide this directly. |
| On-prem hardware warranty/RMA logistics | Via OEM/partner | Handled by manufacturer or authorized service centers. |
| Custom software/app development | Not offered | Boutique dev shops or internal IT teams. |
| Follow-the-sun global NOC for all time zones | Via partners | Global outsourcers provide 24×7 regional coverage. |
Support FAQs
Do you co-manage with internal IT?
Yes. We share monitoring, ticket queues, and change control while providing escalation paths and security oversight.
Can we choose our tools?
We support a preferred stack for consistency, but we’ll align to your compliance and budget needs.
What’s included vs. project work?
Ongoing operations (monitoring, patching, backups, help desk) are managed services. Migrations/rollouts are scoped as projects.
Do you support Microsoft 365 and Azure?
Absolutely. We design governance, identity, compliance policies, and backups to keep collaboration secure and resilient.
Get started
Send us a recent ticket report or environment summary and we’ll map a 90-day stabilization plan.
