Small To Medium Business
TSP • MSP • MSSP • vCISO for SMB
Small & Midsize Business IT Solutions
Technology Sandbox gives SMBs big-company IT without the overhead: responsive help desk,
proactive maintenance, Microsoft 365 governance, and security controls aligned to NIST/CIS—plus vCISO
guidance when you need it.
- Fast help: tiered support & clear SLAs
- Secure by default: MFA, hardening, and standards
- Proactive: patching, backups, and monthly insights
- Regional on-site: NY • NJ • CT • FL (partners beyond)
Problems we solve for SMBs
- Unpredictable IT costs and downtime during busy hours
- DIY tools with no standards: weak MFA, missed patches, no backups
- Disorganized files, risky sharing links, and lost documents
- Compliance pressure from customers, cyber insurers, or auditors
- Slow support from “one-person IT” or a ticket queue with no updates
What you get with Technology Sandbox
Managed IT (MSP)
- Help desk (remote & on-site), SLAs, and escalation
- Endpoint patching, baseline images, device encryption
- Backup & recovery with tested restores (3-2-1-1-0 practice)
- Asset & license management, vendor coordination
Cybersecurity (MSSP)
- EDR/XDR, phishing defense, secure email
- Identity hardening: MFA/SSO, Conditional Access
- Vulnerability scanning & remediation workflows
- Policy, training, and incident playbooks
Advisory & Projects (TSP/vCISO)
- Roadmaps & budgets that match business goals
- Microsoft 365/Azure migrations & governance
- Compliance enablement (HIPAA/PCI/SOC 2/NYDFS—where applicable)
- Quarterly business reviews & executive reporting
Security & compliance (right-sized for SMB)
- Baseline controls mapped to NIST CSF & CIS Controls
- Least-privilege access, role-based permissions, JML automation
- Logging & audit trails, change control, and evidence for insurers/auditors
- Optional: managed SIEM, phishing simulation, and tabletop exercises
Cloud & Microsoft 365
- SharePoint/Teams structure, naming, and lifecycle policies
- Sensitivity labels, DLP/Retention, and safe-sharing rules
- Exchange hygiene (SPF/DKIM/DMARC) & impersonation defense
- Backup for Microsoft 365 and critical SaaS apps
Packages & SLAs
| Plan | Hours | Response Targets* | Highlights |
|---|---|---|---|
| Essentials | Mon–Fri, 8a–6p local | P1: 1h • P2: 4h • P3: 1 bus. day | Help desk Patching M365 admin |
| Standard | Mon–Fri + on-call | P1: 30m • P2: 2h • P3: next day | EDR/XDR Backup verify QBRs |
| Premium | 24×7 | P1: 15m • P2: 1h • P3: next day | vCISO Tabletops SIEM add-on |
*Targets shown are common defaults; final SLAs depend on scope and integrations.
Expected outcomes
- 40–60% fewer tickets via standards & patching
- Measured phishing risk reduction
- Proven backups with tested restores
- Audit-ready policies, access reviews, and change logs
What we don’t do (and what competitors often include)
We’re transparent so you can choose the right fit. Some items are available via partners.
| Capability | Technology Sandbox | Notes / Typical Providers |
|---|---|---|
| Unlimited nationwide on-site included in base price | Regional; nationwide via partners | Some national MSPs bundle extensive on-site in higher tiers. |
| In-house 24×7 SOC with proprietary SIEM | Via partners (Managed SIEM/SOC) | Larger MSSPs operate their own SOC platforms. |
| Carrier circuit resale & billing (ISP of record) | Via partners | Telco brokers/aggregators handle contracts and billing. |
| Custom software/app development | Not offered | Bespoke dev shops or vendor professional services. |
| Warehouse hardware stock & next-day swap nationwide | Via OEM/partners | Handled via manufacturer programs and logistics partners. |
SMB IT FAQs
Do you co-manage with internal IT?
Yes. We share monitoring, ticket queues, and change control while providing escalation paths and security oversight.
How fast is your response?
We publish SLA targets by priority (see Packages & SLAs) and report performance monthly.
What’s included vs. project work?
Managed services cover daily operations (help desk, patching, backups). Migrations/rollouts are scoped as projects.
Do you support Microsoft 365 and Azure?
Absolutely. We design governance, identity, compliance policies, and backups to keep collaboration secure and resilient.
Get started
Send a recent ticket report or environment summary and we’ll map a practical 90-day stabilization plan.
Related services:
Managed IT •
IT & Security Consulting •
Technology Support •
Network Services
